rmc88 Privacy Policy

1. Introduction

rmc88 ("we", "us", "our") operates the online gaming platform accessible at rmc88.net. We are committed to protecting the personal data of all individuals who interact with the rmc88 platform, whether as registered Members, prospective Members, or general visitors to the rmc88 website.

This Privacy Policy has been prepared to explain clearly and transparently what personal data rmc88 collects, on what legal basis it is collected, how it is used, with whom it may be shared, how long it is retained, and what rights you have in relation to your personal data. We encourage all Members and visitors to read this document carefully and to contact rmc88 support if you have any questions that are not addressed here.

By registering an account on rmc88, by using the rmc88 login to access the platform, or by continuing to browse rmc88.net, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data in the manner described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the rmc88 platform.

2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is the licensed operator of rmc88.net. rmc88 operates under an international gaming authority licence, and our data handling practices are subject to the compliance requirements imposed by that licensing framework.

All data protection queries, subject access requests, and data deletion requests should be directed to rmc88 via the customer support channels described in Section 14 of this Privacy Policy.

3. Personal Data We Collect

3.1 Registration & KYC Data

When you register an account on rmc88 or complete the Know Your Customer (KYC) verification process, we collect the following categories of personal data:

• Full legal name as appearing on your Malaysian identity document (MyKad or passport)
• Date of birth (for the purpose of verifying the minimum age requirement of 21 years)
• Malaysian identity document number (MyKad IC number or passport number)
• Registered mobile number (Malaysian +60 format)
• Residential address in Malaysia
• Email address
• Copy of identity document and, where required, proof of address and source of funds documentation

3.2 Financial Transaction Data

In connection with deposits and withdrawals processed through your rmc88 wallet, we collect and retain:

• Transaction amounts, dates, and reference numbers
• Payment method identifiers (e-wallet account numbers, bank account details for FPX, USDT wallet addresses where applicable)
• Transaction history maintained for AML compliance and dispute resolution purposes

3.3 Gaming Activity Data

rmc88 records a comprehensive log of all gaming activity conducted under your account, including game types, bet amounts, outcomes, session durations, and game-specific event data. This data is used for account integrity verification, dispute resolution, responsible gaming monitoring, and regulatory reporting obligations.

3.4 Technical & Device Data

When you access the rmc88 platform, our systems automatically collect certain technical data including IP address, device type and operating system, browser type and version, device fingerprint identifiers, and session timestamps. This data is used for fraud prevention, duplicate account detection, and platform security purposes.

3.5 Communications Data

If you contact rmc88 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of the interaction, timestamps, and the agent who handled the query. This data is used for quality assurance, dispute resolution, and training purposes.

4. How rmc88 Uses Your Personal Data

rmc88 processes your personal data for the following specific purposes:

5. Legal Basis for Processing

rmc88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the rmc88 Terms and Conditions, including account management, payment processing, and gaming service delivery.
• Legal Obligation: Processing required to comply with KYC, AML, and regulatory reporting obligations imposed by our licensing authority.
• Legitimate Interests: Processing for fraud prevention, platform security, duplicate account detection, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting rmc88 support or updating your account communication preferences.

6. Data Sharing & Third-Party Disclosure

rmc88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Service Providers: Touch n Go eWallet, Boost, GrabPay, participating FPX banks (Maybank, CIMB, Public Bank), and other payment processors through whom your transactions are routed. These providers process payment data under their own privacy policies and applicable financial regulations.
• Game Providers: Licensed third-party game studios (such as Pragmatic Play, Evolution Gaming, and others) who supply games to the rmc88 platform. Minimum necessary session data is transmitted to these providers to facilitate game delivery.
• KYC & Identity Verification Services: Third-party identity verification and document authentication providers engaged by rmc88 to assist with KYC compliance.
• Regulatory Authorities: Our licensing authority and, where legally required, law enforcement agencies or other governmental bodies in response to lawful requests, court orders, or regulatory directives.
• Fraud Prevention Services: Third-party fraud detection and AML screening services engaged to protect the platform and its Members.

All third-party service providers engaged by rmc88 are subject to contractual data processing obligations that restrict their use of your personal data to the specified purpose and require them to maintain appropriate security measures.

7. Cookies & Tracking Technologies

The rmc88 website and platform use cookies and similar tracking technologies to enhance your experience, maintain session state following rmc88 login, and support platform security and analytics functions. The categories of cookies used by rmc88 are as follows:

• Strictly Necessary Cookies: Required for core platform functionality including authentication session management (maintaining your logged-in state after rmc88 login), fraud prevention, and security. These cookies cannot be disabled without impairing your ability to use the rmc88 platform.
• Functional Cookies: Used to remember your preferences such as language settings, game lobby view preferences, and notification settings.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Members use the rmc88 platform, enabling us to identify performance issues and improve the user experience.
• Device Fingerprinting: Technical identifiers collected for the purpose of duplicate account detection and fraud prevention, as required by our AML compliance obligations.

You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect your ability to use some rmc88 platform features.

8. Data Retention

rmc88 retains your personal data for as long as your account remains active and for a further period thereafter as required by our licensing authority's record-keeping obligations and applicable law. Specifically:

• KYC documentation and identity verification records are retained for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs are retained for a minimum of three (3) years from the date of each session.
• Customer support communication records are retained for a minimum of two (2) years from the date of each interaction.
• Marketing consent records are retained until you withdraw consent plus one (1) year thereafter for compliance audit purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised. Data that has been anonymised — such that you can no longer be identified from it — may be retained indefinitely for statistical and platform improvement purposes.

9. Security Measures

rmc88 implements a layered approach to personal data security, including the following technical and organisational measures:

• All connections between your browser and rmc88 servers are encrypted using 256-bit SSL/TLS — the same encryption standard applied by Malaysian financial institutions.
• Member passwords are stored using one-way cryptographic hashing. rmc88 staff cannot access or recover your password in plain text.
• Access to personal data held by rmc88 is restricted on a strict need-to-know basis. Staff access to member data is logged and subject to regular audit.
• rmc88 infrastructure is protected by firewalls, intrusion detection systems, and regular security vulnerability assessments.
• Members can enable two-factor authentication (2FA) via SMS OTP on their rmc88 account for an additional layer of login security.

While rmc88 takes all reasonable steps to protect your personal data, no internet-based system is completely immune to security risks. Members are also responsible for maintaining the security of their own rmc88 login credentials and for notifying rmc88 promptly if they suspect unauthorised access to their account.

10. Your Data Rights

Subject to applicable law and our licensing obligations, you have the following rights in relation to your personal data held by rmc88:

• Right of Access: You may request a copy of the personal data rmc88 holds about you. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Requests to change identity information may require re-submission of KYC documentation.
• Right to Erasure: You may request deletion of your personal data where rmc88 no longer has a legal basis or legitimate interest for retaining it. Note that data subject to mandatory regulatory retention periods cannot be deleted prior to those periods expiring.
• Right to Restriction: You may request that rmc88 restricts the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: You may request that rmc88 provides your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, subject to rmc88's overriding legitimate reasons.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact rmc88 customer support via the live chat function on the platform. We will require you to verify your identity before processing any data rights request.

11. Children's Privacy

The rmc88 platform is strictly restricted to individuals aged 21 years and above. rmc88 does not knowingly collect personal data from individuals under the age of 21. If rmc88 becomes aware that personal data has been submitted by or on behalf of an individual under the minimum age, all associated data will be deleted and the account will be closed. If you believe a minor has registered on the rmc88 platform, please contact our support team immediately so that we can investigate and take appropriate action.

12. International Data Transfers

In operating the rmc88 platform, your personal data may be transferred to and processed in countries outside Malaysia, including the jurisdiction in which our licensing authority is based and the locations of our third-party service providers' data centres. Where such transfers occur, rmc88 ensures that appropriate safeguards are in place — including contractual data transfer agreements — to protect your personal data to a standard equivalent to that required under applicable data protection law.

13. Changes to This Privacy Policy

rmc88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes to this Privacy Policy will be communicated to active Members via the rmc88 platform notification system or to the email address registered on your account at least seven (7) days before the change takes effect. The updated Privacy Policy will bear a revised "Last Updated" date at the top of the document. Your continued use of the rmc88 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or rmc88's handling of your personal data, please contact us via the live chat function available on the rmc88 platform 24 hours a day, 7 days a week. You may also write to us at the support email address displayed in the rmc88 website footer. Please note that the support email address is presented as plain text and is not a clickable link — please copy the address manually into your email client.

rmc88 will acknowledge data protection queries within 48 hours and aim to resolve them fully within thirty (30) days. Complex requests involving multiple data categories or legal review may take longer; we will keep you informed of progress in such cases.